Return conditions
At Blue Bird, we strive to provide you with the best military radio-electronic devices, but sometimes a return may be necessary. We are always here to assist you with this process.
How to Return a Product:
Reasons for Return:
Returns are rare and usually occur due to improper use or testing of the device. We are happy to assist you with any questions regarding the operation of our products.
Replacement or Refund Process:
If the device is truly malfunctioning, we will arrange a replacement or issue a full refund.
Important! Refunds are processed only to the original payment account (refund period: 5-10 days).
Our company processes returns and exchanges in accordance with legal requirements.
Return Period:
Returns are accepted within 14 days of receipt (for products of proper quality).
Return shipping is arranged by agreement.
According to current legislation, you may return or exchange a product of proper quality if:
- The product has not been used and shows no signs of wear (scratches, chips, scuffs, stains, etc.).
- The product is fully complete, and the original packaging is intact.
- The product retains its original appearance and functional properties.
Shipping the Device via Nova Poshta:
To return a product, please send the device via Nova Poshta using the following details:
Recipient: Borydina Olena Oleksandrivna
Branch: No. 8, Odessa
Phone: +380 73 864 04 07 (please clarify the return details with the manager in advance via WhatsApp, Telegram, Signal)
Our Commitments:
Thorough Testing:
All our devices undergo laboratory and field testing before shipment to ensure their functionality.
Detailed Instructions:
Each device includes a detailed user manual with setup and operating instructions. We highly recommend reading it before first use.
Your protection is our priority. Feel free to contact us with any questions, and we will always find a solution.
